Thank you for visiting this website (this “Site”), which is owned and operated by MARBLELIFE (“MARBLELIFE,” “we,” “us,” and “our”).
EFFECTIVE DATE
July 24, 2016
TABLE OF CONTENTS
- Scope of This Policy
- Your Consent
- Terms of Use
- Your Choices
- This Policy May Change
- Information We Collect
- Information About Third-Party Cookies
- How We Share Your Information
- How We Protect Your Information
- Children’s Privacy
- Links To Other Websites
- Access To Your Information
- Retention Of Personal Information
This Site May Be Hosted On Servers Outside The Country Where You Reside
Governing Law
California Consumer Privacy Act (CCPA)
SCOPE OF THIS POLICY
This online privacy policy (this “Policy”) applies only to information collected through MARBLELIFE-Owned websites on which it is posted. It does not apply to third-party platforms, such as websites owned by our franchisees, social media websites, vendor pages, websites of other corporations, limited liability companies, etc. or to MARBLELIFE-owned websites or other MARBLELIFE owned platforms on which it is not posted. It also does not apply to information collected through other channels, such as over the phone or in person.
By installing any third-party application, you are authorizing such third-party application to perform the actions and/or share with the third-party application the information communicated to [MARBLELIFE], or requested from [MARBLELIFE] to perform the actions and/or share with the third-party application the information communicated to [MARBLELIFE], or requested from [MARBLELIFE]. MARBLELIFE is going to send that information through the third-party application, which will then go through the internet. [MARBLELIFE] shall not be held responsible for any dissemination, use, misuse, and/or disclosure of the user's information through use of this or any third-party application.
Some of the information we collect through this Site may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be nonpersonally identifiable, such as information collected by cookies.
This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.
YOUR CONSENT
By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. If you have questions about this Policy, or any Privacy Notice, please contact us using the information provided below.
OUR TERMS OF USE
This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.
YOUR CHOICES
In General. We respect your right to make choices about the ways we collect, use, and disclose your information. This Policy describes some of your choices, such as your choice to opt out of receiving “cookies.” We may ask you to indicate your choices at the time and on the page where you provide your information.
Do Not Track Mechanisms. California law requires this Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. If at any time you wish to be taken off our mailing lists, please contact us using the information provided below.
THIS POLICY MAY CHANGE
MARBLELIFE reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.
Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.
INFORMATION WE COLLECT
Information You Manually Provide. MARBLELIFE collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site, for example, we collect the information you provide when you request service, order a care product, express interest in becoming a franchisee, send us questions, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name and contact information.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information from your browser or device. MARBLELIFE collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:
- collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
- support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
- personalize your experience when you use this Site; and \
- improve our marketing efforts, including through use of targeted advertising.
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.
INFORMATION ABOUT THIRD-PARTY COOKIES
In addition to the cookies MARBLELIFE delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this Site or on other websites.
You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to MARBLELIFE.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism is device and browser specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need take the steps outlined above from each device and browser.
HOW WE USE YOUR INFORMATION
Generally, we use the information we collect through this Site:
- to provide the information, products and services you request;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use this Site;
- to contact you with information and notices related to your use of this Site;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve the content, functionality and usability of this Site;
- to better understand your needs and interests;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in an applicable Privacy Notice, click-through agreement or other agreement between you and us.
We transfer customer information to franchisees, service providers, vendors and other companies who globally support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys. These companies must adhere to strict confidentiality obligations in a way that is consistent with this privacy policy and the agreements we enter into with them.
HOW WE SHARE YOUR INFORMATION
With Third–Party Vendors. MARBLELIFE shares information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.
With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using the social networking tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use. Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.
With Third-Party Social Media Platforms. We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the products or services you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.
Within MARBLELIFE Corporate Family. We may share information collected through this Site with other companies in MARBLELIFE corporate structure. These affiliate companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.
With our Franchisees. We may share information collected through this Site with our franchisees, which may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this Policy.
With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we will provide your service information to our after-service-care-product distribution affiliate in order to communicate the care products we recommend to maintain your surfaces following our services in order to minimize future costs or services associated with the use of an inappropriate surface damaging cleaner or treatment.
In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.
As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.
As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click–through agreement to which you have agreed.
HOW WE PROTECT YOUR INFORMATION
MARBLELIFE takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.
CHILDREN'S PRIVACY
You must be at least 13 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, please do not use this Site.
LINKS TO OTHER WEBSITES
This Policy applies only to MARBLELIFE-owned websites on which it is posted. MARBLELIFE and its affiliates operate many different websites for different purposes and in different countries, where different laws may apply. If you visit another MARBLELIFE website, please take a moment to review the privacy policy posted on that site to learn what information may be collected through that site and how it is processed.
This Site may also contain links to websites that are not operated by MARBLELIFE or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. MARBLELIFE does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.
ACCESS TO YOUR INFORMATION
If you would like to review, correct and update the personal information you have provided to us through this Site, please contact us using the information provided below. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law. We will use reasonable efforts to comply with your request, as required by applicable law.
RETENTION OF PERSONAL INFORMATION
MARBLELIFE retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.
THIS SITE MAY BE HOSTED ON SERVERS OUTSIDE THE COUNTRY WHERE YOU RESIDE
MARBLELIFE is a U.S. corporation and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries. However, we will process your information in accordance with this Policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.
GOVERNING LAW
This Policy shall be governed under the laws of the State of Texas, United States of America without regard to its conflicts of law provisions.
QUESTIONS ABOUT THIS POLICY OR MARBLELIFE'S DATA PRACTICES
If you have questions or concerns about this Policy, any Privacy Notice, or MARBLELIFE’s data practices, please contact us by email at privacy@marblelife.com You may also contact us at: 407-302-9297.
Should you no longer wish to receive our email, please click on the unsubscribe link supplied in each message received and/or contact us via telephone at 407-302-9297 or via mail Attn: Privacy Policy, MARBLELIFE 2800 W. Airport Blvd., Sanford FL 32771.
CALIFORNIA PRIVACY POLICY
Last Revised on: 2/17/2020
This Privacy Policy for California Residents (“California Privacy Policy”) supplements the information contained in MARBLELIFE’s primary privacy policy. MARBLELIFE, Inc d/b/a MARBLELIFE (“we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.
This California Privacy Policy is parallel in scope to our privacy policy.
TABLE OF CONTENTS
Definitions Specific to this Policy
The Personal Information We Collect and Disclose
DEFINITIONS SPECIFIC TO THIS POLICY
The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to MARBLELIFE’s privacy policy, including the following terms:
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act.
“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
“Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.
“Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.
THE PERSONAL INFORMATION WE COLLECT AND DISCLOSE
The chart below shows the categories of Personal Information we may collect; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information to third parties for a business purpose. We also sell certain Personal Information to third parties. We do not sell the personal information of minors under 16 years old without affirmative authorization. This information covers the past 12 months.
| Categories of Personal Information | Examples: | Types of Sources from which this Category of Personal Information Is Collected | Business Purpose(s) for Collection | Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed |
| Unique identifiers | Name, signature, address, telephone email, account name, SSN, DL number, passport number, online identifier, IP address | Website lead forms and point-of-sale (POS) systems | To provide the requested information, products or services
Business intelligence and analysis Customer relationship management (CRM) and marketing communications Feedback collection |
Digital advertising, social media partners, and data append
CRM Call centers |
| Government ID number | Social security number, passport number, driver’s license or state identification card number | Not collected | N/A | N/A |
| Physical description | Physical characteristics or description | Not collected | N/A | N/A |
| Financial information | Bank account number, credit card number, debit card number, or any other financial information | Not collected | N/A | MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Health/medical
information |
Medical information, or health insurance information | Not collected | N/A | N/A |
| Insurance information | Insurance policy number, health insurance information | Not Collected | N/A | N/A |
| Protected class data (PART 1) | Characteristics of protected classifications under California or federal law, including: race, ancestry, national origin, marital status, sex, sexual orientation, medical condition, disability, genetics, and | Not Collected | N/A | N/A |
| Protected class data (PART 2) | Characteristics of protected classifications under California or federal law, including: age (40 years or older), veteran or military status | Website Lead Forms | Business intelligence and analysis | N/A |
| Purchase history | Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Point-of-sale system | Business intelligence and analysis | CRM
MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Biometric data | Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings,<br> faceprint, voiceprint, keystroke patterns or rhythms, gait<br> patterns or rhythms, and sleep, health, or exercise data | Not collected | N/A | N/A |
| Internet activity | Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement | Website analytics and data solutions. | Business intelligence and analysis | Digital advertising partners |
| Geolocation data | Geolocation data | Website
Point-of-sale system |
To provide relevant location-based service options
Business intelligence and analysis |
MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Audio, visual, olfactory information | Audio, electronic, visual, thermal, olfactory, or similar information | Not collected | N/A | N/A |
| Employment information | Professional or employment-related information | Not collected | N/A | N/A |
| Education information | Personally identifiable education information that is not publicly available (e.g. grades, financial aid) | Not collected | N/A | N/A |
| Inferences | Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Not collected | N/A | N/A |
| Estimate Requested | Completed estimate request form on MARBLELIFE website | MARBLELIFE website | Connect with local office covering their area to provide requested service or estimate | Franchisee covering the local area in which estimate or service has been requested |
| Phone Call In | Call in response to a MARBLELIFE ad or website | Phone Number, zip code, address | Connect with local office covering their area to provide requested service or estimate | Franchisee covering the local area designated to provide the requested service |
We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.
You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.
- If you would like to request
- (1) the categories of Personal Information collected about you;
- (2) the categories of sources providing that Personal Information;
- (3) the categories of third parties with whom we have shared that Personal Information; and
- (4) the business purpose for collecting that Personal Information, click here or call 407-302-9297 The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
- If you would like to request the specific pieces of Personal Information we collected about you, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request
- If you would like to request
- (1) the categories of Personal Information collected about you;
- (2) the categories of Personal Information sold;
- (3) the categories of third parties to whom the information was sold; and
- (4) the categories of Personal Information that were disclosed for a business purpose, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
VERIFICATION PROCESS
Upon receipt of the personal information request from the consumer, MARBLELIFE will attempt to identify the consumer in one of three ways before initiating the request to know, request to opt-out, or request to delete procedures. Consumers authenticated under an existing password-protected account are automatically verified. For unauthenticated consumers that submit a request to know, two data points are used to identify the consumer before the process is initiated. For unauthenticated consumers that submit a request to delete, three data points are used to identify the consumer before the process is initiated.
Non-Discrimination
We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.
Deletion of Your Personal Information
You have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.
- If you would like to request that we delete your Personal Information pursuant to the requirements of the CCPA, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for deletion that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
Authorized Agents
You may designate an authorized agent to exercise your rights under the CCPA on your behalf.
Pursuant to the CCPA:
- Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.
- You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.
- We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.
- Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465.
Personal Information of Minors – Opting In
We do not sell the Personal Information of minors who are at least 13 years old and less than 16 years old unless those individuals have opted in to the sale of their Personal Information. To opt in, such a minor must first clearly request to opt in via the link below, after which the minor will be required to separately confirm that election. As part of that confirmation process, the minor will be informed that he or she has the right to opt out at a later date and what the process is for doing so.
If you are 13, 14, or 15 years old and would like to opt in to the sale of your Personal Information, click here.
We do not sell the Personal Information of minors who are under 13 years old unless a parent or guardian of that minor affirmatively authorizes the sale of that Personal Information. We verify that the individual making such an authorization is the minor’s parent or guardian by providing a consent form to be signed by the parent or guardian under penalty of perjury and returned to the business by postal mail, facsimile, or electronic scan. As part of that verification process, the parent or guardian will be informed that he or she may opt out on behalf of the minor at a later date and what the process is for doing so.
If you are the parent or guardian of a minor under 13 years old and would like to opt in to the sale of the minor’s Personal Information, click here.
Personal Information Metrics
| Type of Request | Number received | Number complied with (in whole or in part) | Number denied | Median number of days to provide a substantive response |
| Request to Know | 0 | 0 | 0 | 0 |
| Request to Delete | 0 | 0 | 0 | 0 |
| Request to Opt-Out | 0 | 0 | 0 | 0 |
The above information is for the prior calendar year.
Right to Opt-Out
You have the right to request that we do not sell Personal Information that we have collected. If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt-in if the sale of your Personal Information is required to complete a transaction you have initiated. If opting-in is required, we will provide you with the necessary instructions.
- If you would like to request that we do not sell your Personal Information pursuant to the requirements of the CCPA, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for deletion; if you use the telephone number, you will be guided through a process that will allow you to submit a request.
- You may also submit a request to opt-out by sending an email with the required information to the following email address privacy@marblelife.com.
- If you use an authorized agent to submit your request to opt-out, we will request that the agent provide us with proof that he, she, or it has been authorized by you to act on your behalf. The CCPA requires you to provide the authorized agent written permission to exercise your rights under the CCPA.
If you opt-out of the sale of your Personal Information, we will wait at least 12 months before asking you if we may sell your Personal Information.
You have the right to opt-in to the sale of your Personal Information after you have opted out. If you would like to opt-in to the sale of your Personal Information, click here or call 407-302-927. Opting-in is a two-step process in which you will first clearly request to opt-in, and then separately confirm that choice.
Additional Information
If you would like additional information regarding our California Privacy Policy, please call 407-302-9297 or email us at privacy@marblelife.com.
Additional California Privacy Rights
California Civil Code Section § 1798.83 permits users of our web site that are California residents to request certain information regarding our disclosure of personal information to other parties for their direct marketing purposes. To make such a request, please send an email to privacy@marblelife.com with the subject “Shine the Light Request.”
You may view our main privacy policy here or contact us at privacy@marblelife.com or 407-302-9297 with any questions.
Changes to Our California Privacy Policy
MARBLELIFE reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.
Link to Go Back to Start of California Privacy Policy:
https://www.MARBLELIFE.com/privacy-policy/california-consumer-privacy-act/
CALIFORNIA PRIVACY POLICY
Last Revised on: 2-17-2020
This Privacy Policy for California Residents (“California Privacy Policy”) supplements the information contained in MARBLELIFE’s primary privacy policy. MARBLELIFE, INC. d/b/a MARBLELIFE (“we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.
This California Privacy Policy is parallel in scope to our privacy policy.
TABLE OF CONTENTS
Definitions Specific to this Policy
The Personal Information We Collect and Disclose
DEFINITIONS SPECIFIC TO THIS POLICY
The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to MARBLELIFE’s privacy policy, including the following terms:
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act.
“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
“Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.
“Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.
THE PERSONAL INFORMATION WE COLLECT AND DISCLOSE
The chart below shows the categories of Personal Information we may collect; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared. As this chart shows, we disclose certain Personal Information to third parties for a business purpose. We also sell certain Personal Information to third parties. We do not sell the personal information of minors under 16 years old without affirmative authorization. This information covers the past 12 months.
| Categories of Personal Information | Examples: | Types of Sources from which this Category of Personal Information Is Collected | Business Purpose(s) for Collection | Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed |
| Unique identifiers | Name, signature, address, telephone email, account name, SSN, DL number, passport number, online identifier, IP address | Website lead forms and point-of-sale (POS) systems | To provide the requested information, products or services
Business intelligence and analysis Customer relationship management (CRM) and marketing communications Feedback collection |
Digital advertising, social media partners, and data append
CRM Call centers |
| Government ID number | Social security number, passport number, driver’s license or state identification card number | Not collected | N/A | N/A |
| Physical description | Physical characteristics or description | Not collected | N/A | N/A |
| Financial information | Bank account number, credit card number, debit card number, or any other financial information | Not collected | N/A | MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Health/medical
information |
Medical information, or health insurance information | Not collected | N/A | N/A |
| Insurance information | Insurance policy number, health insurance information | Not Collected | N/A | N/A |
| Protected class data (PART 1) | Characteristics of protected classifications under California or federal law, including: race, ancestry, national origin, marital status, sex, sexual orientation, medical condition, disability, genetics, and | Not Collected | N/A | N/A |
| Protected class data (PART 2) | Characteristics of protected classifications under California or federal law, including: age (40 years or older), veteran or military status | Website Lead Forms | Business intelligence and analysis | N/A |
| Purchase history | Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Point-of-sale system | Business intelligence and analysis | CRM
MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Biometric data | Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings,<br> faceprint, voiceprint, keystroke patterns or rhythms, gait<br> patterns or rhythms, and sleep, health, or exercise data | Not collected | N/A | N/A |
| Internet activity | Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement | Website analytics and data solutions. | Business intelligence and analysis | Digital advertising partners |
| Geolocation data | Geolocation data | Website
Point-of-sale system |
To provide relevant location-based service options
Business intelligence and analysis |
MARBLELIFE does not supply financial information to call centers, but its franchisees may provide it via granted access rights to their POS |
| Audio, visual, olfactory information | Audio, electronic, visual, thermal, olfactory, or similar information | Not collected | N/A | N/A |
| Employment information | Professional or employment-related information | Not collected | N/A | N/A |
| Education information | Personally identifiable education information that is not publicly available (e.g. grades, financial aid) | Not collected | N/A | N/A |
| Inferences | Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Not collected | N/A | N/A |
| Estimate Requested | Completed estimate request form on MARBLELIFE website | MARBLELIFE website | Connect with local office covering their area to provide requested service or estimate | Franchisee covering the local area in which estimate or service has been requested |
| Phone Call In | Call in response to a MARBLELIFE ad or website | Phone Number, zip code, address | Connect with local office covering their area to provide requested service or estimate | Franchisee covering the local area designated to provide the requested service |
We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.
You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.
- If you would like to request
- (1) the categories of Personal Information collected about you;
- (2) the categories of sources providing that Personal Information;
- (3) the categories of third parties with whom we have shared that Personal Information; and
- (4) the business purpose for collecting that Personal Information, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
- If you would like to request the specific pieces of Personal Information we collected about you, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request
- If you would like to request
- (1) the categories of Personal Information collected about you;
- (2) the categories of Personal Information sold;
- (3) the categories of third parties to whom the information was sold; and
- (4) the categories of Personal Information that were disclosed for a business purpose, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
VERIFICATION PROCESS
Upon receipt of the personal information request from the consumer, MARBLELIFE will attempt to identify the consumer in one of three ways before initiating the request to know, request to opt-out, or request to delete procedures. Consumers authenticated under an existing password-protected account are automatically verified. For unauthenticated consumers that submit a request to know, two data points are used to identify the consumer before the process is initiated. For unauthenticated consumers that submit a request to delete, three data points are used to identify the consumer before the process is initiated.
Non-Discrimination
We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.
Deletion of Your Personal Information
You have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.
- If you would like to request that we delete your Personal Information pursuant to the requirements of the CCPA, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for deletion that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
Authorized Agents
You may designate an authorized agent to exercise your rights under the CCPA on your behalf.
Pursuant to the CCPA:
- Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.
- You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.
- We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.
- Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465.
Personal Information of Minors – Opting In
We do not sell the Personal Information of minors who are at least 13 years old and less than 16 years old unless those individuals have opted in to the sale of their Personal Information. To opt in, such a minor must first clearly request to opt in via the link below, after which the minor will be required to separately confirm that election. As part of that confirmation process, the minor will be informed that he or she has the right to opt out at a later date and what the process is for doing so.
If you are 13, 14, or 15 years old and would like to opt in to the sale of your Personal Information, click here.
We do not sell the Personal Information of minors who are under 13 years old unless a parent or guardian of that minor affirmatively authorizes the sale of that Personal Information. We verify that the individual making such an authorization is the minor’s parent or guardian by providing a consent form to be signed by the parent or guardian under penalty of perjury and returned to the business by postal mail, facsimile, or electronic scan. As part of that verification process, the parent or guardian will be informed that he or she may opt out on behalf of the minor at a later date and what the process is for doing so.
If you are the parent or guardian of a minor under 13 years old and would like to opt in to the sale of the minor’s Personal Information, click here.
Personal Information Metrics
| Type of Request | Number received | Number complied with (in whole or in part) | Number denied | Median number of days to provide a substantive response |
| Request to Know | 0 | 0 | 0 | 0 |
| Request to Delete | 0 | 0 | 0 | 0 |
| Request to Opt-Out | 0 | 0 | 0 | 0 |
The above information is for the prior calendar year.
Right to Opt-Out
You have the right to request that we do not sell Personal Information that we have collected. If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt-in if the sale of your Personal Information is required to complete a transaction you have initiated. If opting-in is required, we will provide you with the necessary instructions.
- If you would like to request that we do not sell your Personal Information pursuant to the requirements of the CCPA, click here or call 407-302-9297. The link will take you to an interactive webform that you can complete and submit to make a request for deletion; if you use the telephone number, you will be guided through a process that will allow you to submit a request.
- You may also submit a request to opt-out by sending an email with the required information to the following email address privacy@marblelife.com.
- If you use an authorized agent to submit your request to opt-out, we will request that the agent provide us with proof that he, she, or it has been authorized by you to act on your behalf. The CCPA requires you to provide the authorized agent written permission to exercise your rights under the CCPA.
If you opt-out of the sale of your Personal Information, we will wait at least 12 months before asking you if we may sell your Personal Information.
You have the right to opt-in to the sale of your Personal Information after you have opted out. If you would like to opt-in to the sale of your Personal Information, click here or call 407-302-9297. Opting-in is a two-step process in which you will first clearly request to opt-in, and then separately confirm that choice.
Additional Information
If you would like additional information regarding our California Privacy Policy, please call 407-302-9297 or email us at privacy@marblelife.com.
Additional California Privacy Rights
California Civil Code Section § 1798.83 permits users of our web site that are California residents to request certain information regarding our disclosure of personal information to other parties for their direct marketing purposes. To make such a request, please send an email to privacy@dwyergroup.com with the subject “Shine the Light Request.”
You may view our main privacy policy here or contact us at privacy@marblelife.com or 407-302-9297 with any questions.
Changes to Our California Privacy Policy
MARBLELIFE reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.
Link to Go Back to Start of California Privacy Policy:
https://www.MARBLELIFE.com/privacy-policy/california-consumer-privacy-act/